Delivery Policy

We aim to process and dispatch orders as quickly as possible. Delivery times can vary depending on the product, order size, level of customisation, and delivery location.

Order processing

Orders are reviewed after payment is received or approved. Standard stocked items may be processed quickly, while cut-to-size or custom orders can require additional production time before dispatch.

Dispatch and delivery timing

Estimated delivery windows are a guide only and are not guaranteed unless stated otherwise. Dispatch times can change during busy periods, public holidays, or where additional confirmation is needed for your order.

Delivery address details

Please ensure your delivery address, contact number, and any access instructions are correct at checkout. Incorrect or incomplete information may delay delivery and may result in additional charges.

Authority to leave and access

Some deliveries may require someone to be available to receive the order. If you request authority to leave, the parcel may be left at the address at your risk where permitted by the carrier.

Delays outside our control

Delivery delays can occur due to weather, transport interruptions, peak freight periods, regional service constraints, or other events outside our control. We will do our best to help with updates where possible.

Damaged or missing deliveries

If your order arrives damaged, incomplete, or appears to be lost in transit, please contact us as soon as possible with your order number and any relevant photos so we can investigate promptly.

Need help?

If you need an update on a current delivery, please contact our team and we will be happy to assist.